Natalie Davis

Natalie Davis is an accomplished senior executive and leader with extensive experience driving large-scale strategic transformation, customer focus and growth.

Most recently, she was Managing Director of Woolworths Supermarkets, where over the past four years she led a team of 130,000 across 1,000 supermarkets in Australia, with business revenue over $46 billion. During this time, Natalie led the team to innovate ranging and shopping experiences by leveraging data insights to tailor supermarkets to local customer needs. She also lifted team engagement and reduced staff turnover by empowering frontline teams through data insights and agile ways of working, as well as a focus on multi-skilling and meaningful hours of work.

Natalie had been with Woolworths Group since June 2015, initially as Director Customer Transformation, Australian Food Group and Chief Customer Transformation Officer, Woolworths Group. In this role she implemented a Voice of Customer program, underpinning the development of a customer-first culture and turnaround.

From July 2018 to September 2020, Ms Davis was Managing Director Woolworths NZ and responsible for leading the Group’s New Zealand business, with 18,000 employees across 180 supermarkets, 70 franchise stores and revenue of NZ$7 billion. Natalie championed online leadership and during this time online sales penetration lifted from 7% to 12%.

Prior to joining Woolworths, Natalie was a partner at McKinsey & Co. During her 15 years at McKinsey, she worked in the Australian/New Zealand and UK offices, serving clients on growth strategy and customer led transformation across a number of service sectors. She was a leader in the Asian Strategy Practice.

Natalie has an MBA from INSEAD, France’s leading business school. She achieved Bachelor of Commerce and Bachelor of Laws degrees from the University of Sydney, graduating with First Class Honours and the University Medal.